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Frequently Asked Questions

What is iArtsg

iArtsg is a platform where artists with disabilities(AwD) and their supportive fellow artists can showcase their talents in solidarity.

 

Why a need for this platform?

At present, there are no platform available that promotes AwD. We aim to remedy this lack.

Your purchase will be good in so ways – an investment as the artworks are curated, as well as a way to support deserving talents and your purchase will result in us donating to a charity. We can even consider a charity of your choice.

 

Is it to safe to order online?

Definitely! iArtsg has SSL certification. iArtsg uses Paypal for all transactions online. However, if you do feel uncomfortable with an online transaction, do contact us via email at hello@iartsg.com and we will make arrangements to offer you another method of ordering. All prices are in Singapore dollars.

 

Are my personal details safe with iArtsg?

iArtsg uses a safe e-commerce platform and we do not store any credit card details. Your information would only be retained to communicate our timely offers and events. However, if you wish at any time for us to remove your personal details from our database, please contact us at hello@iartsg.com or mobile:+65-987545six six. However, we may have third-party links for your convenience; we are not liable for how they use your personal details.

Disclaimer about your order.
Your order with payment does not signify a sale.
Since we do not keep the artwork, it can happen that your order can’t be fulfilled because it has been sold off via other channels, despite our regular update.
If so, we will cancel your order and refund you your money.
Feel free to contact us for further query.

 

When will my order arrive?

You will be contacted within 5 working days of placing your order for local purchase. For overseas purchase, do email us at contact@iartsg.com so that we can give you a quotation which includes overseas handling, shipping and insurance fees.

 

What is the return/exchange policy?

We currently do not entertain any exchanges or returns after the goods have been officially accepted by you. There would be some minor variations of your goods from any pictures depicted on the website or any other sources. However, if at the point of delivery, you deem the goods to be defective, damaged or not according to your order, you may reject the delivery and we will follow up with you for either a replacement or refund, with you topping up the difference if any. All products sold are non-refundable.

 

What are the available payment methods?

You may pay via credit card through Paypal. We also accept alternative methods of payment, upon your request. Please do indicate your preference during orders and we would contact you for further details.

 

Auction terms and conditions

Bidding is meant to be fun and enjoyable, but remember that each bid you place enters you into a binding contract, so you have to be of legal age to participate. All bids are active until the auction ends. If you win a listing, you’re obligated to complete the transaction.

Local Delivery is free within Singapore.

The price you bid excludes overseas shipping, you bear the shipping and insurance charges.

 

Data protection services

Personal Data Protection Policy.
We conduct business in compliance to the Personal Data Protection Act (PDPA) and has implemented policies to protect your personal information.

Collection of Personal Information.
We collect personal information when you register for our service, contact us for inquiries and viewings, sign up for newsletter and alerts, take part in marketing campaigns, buy products from our e-commerce sites.

Use of Personal Information.

We use your information to provide personal support, provide product/ service updates, invitations to events and relevant marketing activities with your prior consent, offer rewards and promotions, announce result of auction, draw and competition, conduct customer satisfaction surveys to improve our products and services, process your order and delivery, conduct internal audits to prevent and detect fraud, to ensure security of our systems and your personal information.

We will not use your information other than for the purpose you have consented to.

We will retain your information for as long as there is business or legal need.

Protection of Personal Information.
We are committed to ensure your information is secure. We have put in place necessary physical and network security, and procedures to safeguard your information.

Access and Correction of Personal Information.
Should you have inquiries relating to your personal information we have on you, please email to hello@iartsg.com.